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macOS 11 (Big Sur) and Epson known issues

This article explains some known issues identified for Epson software and macOS 11 (Big Sur) during testing.

Some or all of the below software will not launch or crashes during use. Updates to the below software will be be released by 30th October.

Printer Driver Printer Driver for Disc Producer Printer Driver for LabelWorks
EpsonNet Config V4 EpsonNet Config SE Epson Label Editor Lite
EPSON Software updater Epson ScanSmart Epson ColorBase 2
Low Ink Reminder EPPLayout EPPTemplate
Epson Color Calibration LFP Remote Panel2 PS Folder (LFP)
Epson ColorBase Printer Linearizartion

Epson Scan 2

When a paper jam occurs on a product with an ADF that used Epson Scan 2 software, the error is not displayed, and the “Scanning” message remains

An update to Epson Scan 2 will be provided on or after 30th September.

Affected Models

  • L14150 / L15150 / L15160
  • L5190 / L6160 / L6170 / L6550 / L6570 / L6580
  • ET-M3140 / ET-M3170 / ET-M3180
  • WF-2810 / WF-2830 / WF-2850 / WF-2860 / WF-3720 / WF-3730 / WF-3820 / WF-4720 / WF-4730 / WF-4820 / WF-4830 / WF-7710 / WF-7720 / WF-7820 / WF-7830 / WF-7840
  • XP-7100

Epson Scan 2 crashes when moving the Marquee selection in the scan preview window, if you are in zoom mode.

An update to Epson Scan 2 will be provided on or after 30th September.

Affected Models

  • AL-MX300DN / AL-MX300DNF
  • DS-1610 / DS-1630 / DS-1660W
  • ET-2500 / ET-2550 / ET-2650 / ET-4500 / ET-4550 / ET-7700 / ET-7750
  • Expression 10000XL / Expression 11000XL / Expression 12000XL
  • GT-1500 / GT-20000 / GT-2500
  • L14150 / L15150 / L15160
  • L1455 / L3050 / L3100 / L3110 / L3150 / L3160 / L4150 / L4160 / L5190 / L6160 / L6170 / L6190 / L6550 / L6570 / L6580
  • L220 / L360 / L365 / L380 / L385 / L386 / L395 / L405 / L455 / L485 / L486 / L551 / L565 / L605 / L606 / L850
  • M200 / M205
  • ET-M2110 / ET-M2120 / ET-M2140 / ET-M2170 / ET-M3140 / ET-M3170 / ET-M3180
  • Perfection V19 / Perfection V33 / Perfection V330 / Perfection V37 / Perfection V370 / Perfection V39 / Perfection V550 / Perfection V600 / Perfection V700 / Perfection V750 / Perfection V800 Photo / Perfection V850 Pro
  • WF-2510 / WF-2630 / WF-2650 / WF-2660 / WF-2750 / WF-2750 / WF-2760 / WF-2810 / WF-2830 / WF-2850 / WF-2860 / WF-3640 / WF-3720 / WF-3730 / WF-3820 / WF-4630 / WF-4640 / WF-4720 / WF-4730 / WF-4740 / WF-4820 / WF-4830 / WF-5690 / WF-6590 / WF-7710 / WF-7720 / WF-7820 / WF-7830 / WF-7840
  • WF-C17590 / WF-C20590 / WF-C20600 / WF-C20750 / WF-C21000
  • WF-C5710 / WF-C5790 / WF-C8610 / WF-C8690
  • WF-C579R / WF-C869R / WF-C878R / WF-C879R
  • WF-M20590 / WF-M5690 / WF-M5799
  • WF-R4640 / WF-R5690 / WF-R8590
  • XP-2100 / XP-212 / XP-215 / XP-225 / XP-235 / XP-240 / XP-240 / XP-250 / XP-3100 / XP-312 / XP-322 / XP-330 / XP-332 / XP-340 / XP-350 / XP-410 / XP-4100 / XP-412 / XP-420 / XP-422 / XP-430 / XP-432 / XP-440 / XP-450 / XP-510 / XP-5100 / XP-520 / XP-530 / XP-540 / XP-6000 / XP-610 / XP-6100 / XP-620 / XP-630 / XP-640 / XP-710 / XP-7100 / XP-720 / XP-810 / XP-820 / XP-830 / XP-8500 / XP-8600 / XP-900 / XP-970

Epson Print Admin

When Epson Print Admin Driver is reinstalled. Default settings such as paper type, print quality etc are not reflected to the added print queue

An update will be released on or after 30th September to fix this issue.

Epson Photo+

Cannot rotate an object when using the rotational adjustment

A fix is currently being worked on. Please check the Epson Software Updater or Epson support website for updates.

Epson Print utility 4

Unable to open Epson Print Utility 4

A fix will be released on or after 30th September 2020

Fax

When sending a fax, a crash log report is produced

The transmission is successful, this is a reporting error. Additional fix currently being investigated

PS Manager

Crashes when launching the app

An update will be released on or after 30th September to fix this issue.

Apple Products using Apple chipset Only

The following are only applicable to Apple products that use Apple’s upcoming chipset. Intel based products are not affected by these issues. At the time of publishing (Sept 2020) no Apple chipset products are on the market and are not due until the end of 2020.

Using the installer program (.pkg) for an Epson product will result in the user being asked twice to grant access permissions. Normally the user will only be asked once.

Accept the request the second time A fix will be released by the end of December 2020

Cannot print via USB connection.

A fix will be released by the end of December 2020.

Epson ColorBase crashes when measuring colour

A fix will be released by the end of December 2020.

When attempting to use the uninstaller program, multiple license agreement screens are shown.

A fix will be released by the end of December 2020.